THE USER SATISFACTION LEVEL OF ELEARNING FOR BUSINESS AND MANAGEMENT SUBJECTS BASED ON TECHNOLOGY ACCEPTANCE MODEL

Authors

  • Indra Hastuti Faculty of Computer Science, Duta Bangsa University Surakarta, Indonesia
  • Wijiyanto Wijiyanto Faculty of Computer Science, Duta Bangsa University Surakarta, Indonesia
  • Wiji Lestari Faculty of Computer Science, Duta Bangsa University Surakarta, Indonesia
  • Sri Sumarlinda Faculty of Computer Science, Duta Bangsa University Surakarta, Indonesia

DOI:

https://doi.org/10.29040/ijebar.v3i03.491

Abstract

Elearning is the implementation of information technology in learning. Elearning was used in courses in Introduction to Business and Management, Business Process Management and Ebusiness. This study aims to use the Technology Acceptance model (TAM) to measure the level of user satisfaction. TAM method is used to determine the relationship between content, accuracy, format, ease of use, timelines, organizational support, user attitudes towards the information system (user attitude towards information). system) and perceived attitude of top management on the level of satisfaction of using e-learning on learning business courses and management at the Faculty of Computer Science, Duta Bangsa University Surakarta. This research is a descriptive study using the modified End User Computing Satisfaction (EUCS) approach method. The results of the evaluation study show that the 5 variables (content), the level of accuracy of the system, format, easy of use, and timeliness significantly influence user satisfaction. While organizational support variables have a significant effect on user satifaction but variable usser attitude toward information system and perceived attitude of top management has an effect but not significant to the support organization. Key words : elearning, user satisfaction, technology acceptance model, end user computing satisfaction.

References

Abdullah, M.S., Toycan, M. 2018. Analysis of the Factors for the Successful E-Learning Services Adoption from Education Providers’ and Students’ Perspectives: A case study of Private Universities in Northern Iraq. EURASIA Journal of Mathematics, Science and Technology Education 2018 14(3):1097-1109

Al- Adwan, A., Al- Adwan, A., Smedley, J. 2013. Exploring students acceptance of e-learning using Technology cceptance Model in Jordanian universities. International Journal of Education and Development using Information and Communication Technology (IJEDICT), 2013, Vol. 9, Issue 2, pp. 4-18

Baharin, A.T., Latehb, H., Nathan, S.S., Mohd, H. 2015. Evaluating effectiveness of IDEWL using Technology Acceptance Model. Procedia - Social and Behavioral Sciences 171 ( 2015 ) 897 – 904.

Budiyono, Sutianingsih. 2021. Peran Kepuasan Pelanggan Dalam Memoderasi Pengaruh Perceived Value Terhadap Loyalitas Pelanggan. Jurnal Ekuitas: Jurnal Ekonomi dan Keuangan. Vol 5, No 4. https://doi.org/10.24034/j25485024.y2021.v5.i4.5104

Budiyono, M. T. I., Muliasari, D., & Putri, S. A. R. (2021). An Analysis of Customer Satisfaction Levels in Islamic Banks Based on Marketing Mix as a Measurement Tool. Annals of the Romanian Society for Cell Biology, 2004-2012

Cakir, R., Solak, E. 2014. Exploring The Factors Influencing E-Learning of Turkish EFL Learners Through TAM. TOJET: The Turkish Online Journal of Educational Technology – July 2014, volume 13 issue 3.

Elkaseh, A.M., Wong, K.W., and Fung, C.C. 2016. Perceived Ease of Use and Perceived Usefulness of SocialMedia for e-learning in Libyan Higher Education: A Structural Equation Modeling Analysis. International Journal of Information and Education Technology, Vol. 6, No. 3, March 2016.

Kusuma, I. L., Dewi, M. W., & Tho’in, M. (2021). Analysis of the effect of human resources competency, utilization of technological information, and internal control systems on the value of financial reporting information. Annals of the Romanian Society for Cell Biology, 25(4), 14628-14638.

Kurniabudi, Sharipuddin, Assegaff, S. 2014. A Literature Review: Acceptance Models for e-learning Implementation in Higher Institution. International Conference on Advances in Education Technology (ICAET 2014).

Punnoose, A.C. 2012. Determinants of Intention to Use eLearning Based on the Technology Acceptance Model. Journal of Information Technology Education: Research, Volume 11, 2012.

Rym, B., Olfa, B., Ben M’Barek Mélika, M. 2013. Determinants of E-Learning Acceptance: An Empirical Study in the Tunisian Context. American Journal of Industrial and Business Management, 2013, 3, 307-321.

Tsai, Yea-Ru. 2014. Applying the Technology Acceptance Model (TAM) to Explore the Effects of a Course Management System (CMS)-Assisted EFL Writing Instruction. calico vol 32.1 2015 153–171 , 2014, equinox publishing.

Vululleh, Pee. 2018. Determinants of students’ e-learning acceptance in developing countries:

An approach based on Structural Equation Modeling (SEM). International Journal of Education and Development using Information and Communication Technology (IJEDICT), 2018, Vol. 14, ssue 1, pp. 141-151.

Downloads

Published

2019-10-01

How to Cite

Hastuti, I., Wijiyanto, W., Lestari, W., & Sumarlinda, S. (2019). THE USER SATISFACTION LEVEL OF ELEARNING FOR BUSINESS AND MANAGEMENT SUBJECTS BASED ON TECHNOLOGY ACCEPTANCE MODEL. International Journal of Economics, Business and Accounting Research (IJEBAR), 3(03). https://doi.org/10.29040/ijebar.v3i03.491

Issue

Vol. 3 No. 03 (2019): IJEBAR, VOL. 03 ISSUE 03, SEPTEMBER 2019

Section

Articles

Citation Check

License

Authors who publish with IJEBAR agree to the following terms: Authors retain copyright and grant the IJEBAR right of first publication with the work simultaneously licensed under a Creative Commons Attribution License (CC BY-SA 4.0) that allows others to share (copy and redistribute the material in any medium or format) and adapt (remix, transform, and build upon the material) the work for any purpose, even commercially with an acknowledgement of the work's authorship and initial publication in IJEBAR. Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgement of its initial publication in IJEBAR. Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work (See The Effect of Open Access).

Most read articles by the same author(s)