Analisis Model UTAUT (Unified Theory Of And Use Of Technology Syaria) Pada Pengguna Qris di Kota Semarang

Rahmawati Idha Wibowo

Abstract

Technological development in Indonesia is currently providing convenience for doing transactions especially in big cities. The aim of this research is to analyze the application of UTAUT (Unified Theory of Acceptance and Use of Technology) Model in order to improve positive attitude and behavioral intention to use QRIS as transaction tool. The total of sample used on this research is 239 samples and analyzed using SEM (Structural Equation Modeling) technique. The result of this study shows that Performance Expectancy, Effort Expectancy and Facilitating Condition have significant effect toward Attitude. Effort Expectancy and Facilitating Condition also have significant effect on Behavior Intention to use QRIS, meanwhile Performance Expectancy does not have significant effect on Behavioral Intention. Attitude gives significant effect on Behavioral Intention and also mediate the impact of Performance Expectancy, Effort Expectancy, and Facilitating Conditions on Behavior Intention to use QRIS for Transaction.

Full Text:

PDF

References

Alalwan, A. A., Dwivedi, Y. K., & Rana, N. P. (2017). Factors influencing adoption of mobile banking by Jordanian bank customers: Extending UTAUT2 with trust. International Journal of Information Management, 99-110.

Alkhowaiter, W. A. (2022). Use and behavioural intention of m-payment in GCC countries: Extending meta-UTAUT with trust and Islamic religiosity. Journal of Innovation and Knowledge.

Balakrishnan, J., & Salma S. Abed, P. J. (2022). The role of meta-UTAUT factors, perceived anthropomorphism, perceived intelligence, and social self-efficacy in chatbot-based services? Technological Forecasting and Social Change.

Boomer, W. H., Rana, S., & Milevoj, E. (2021). A Meta-analysis of E-wallet Adoption Using UTAUT Model. International Journal of Bank Marketing.

Dwivedi, Y. K., & Papazafeiropoulou, A. (2007). Consumer adoption and usage of broadband in Bangladesh. Electronic Government an International Journal, Vol. 4 No. 3, pp. 299-313.

Gupta, K., & Arora, N. (2020). Investigating consumer intention to accept mobile payment systems hrough unified theory of acceptance model: An Indian perspective. South Asian Journal of Business Studies, 88-114.

Hooda, A., Gupta, P., Jeyaraj, A., Giannakis, M., & Dwivedi, Y. K. (2022). The effects of trust on behavioral intention and use behavior within e-government context. International Journal of Information Management.

Nikolopoulou, K., Gialamas, V., & Lavidas, K. (2021). Habit, hedonic motivation, performance expectancy and technological pedagogical knowledge affect teachers’ intention to use mobile internet. Computers and Education.

Patil, P., Tamilmani, K., Rana, N. P., & Raghavan, V. (2020). Understanding consumer adoption of mobile payment in India: Extending Meta-UTAUT model with personal innovativeness, anxiety, trust, and grievance redressal. International Journal of Information Management.

Upadhyay, N., Upadhyay, S., Abed, S. S., & Dwivedi, Y. K. (2022). Consumer adoption of mobile payment services during Covid-19: extending meta-UTAUT with perceived severity and self eficacy. International Journal of Bank Marketing, 960-991.

Wu, C.-G., & Ho, J. C. (2021). The Influences of Technological Characteristics and User Beliefs on Customers' Perceptions of Live Chat Usage in Mobile Banking. International Journal of Bank Marketing, 68-86.

Refbacks

  • There are currently no refbacks.