Public Satisfaction Based on the Quality of Online Mail Services in Mantingan Tahunan Jepara Islamic Perspective

Authors

  • Purwati Purwati Politeknik Balekambang Jepara, Indonesia
  • Triana Hasty Kusuma
  • Sofia Ulfah
  • Indra Lina Putra
  • Muhammad Ali Subkhan

DOI:

https://doi.org/10.29040/jiei.v9i1.8404

Abstract

This study aims to determine the effect of online mail service quality on public satisfaction in Mantingan Village and to determine the sub-variables of service quality that have the most influence on Public satisfaction. The sample taken is 100 people from this entire population 11.746 people with the Slovin formula. The results showed that service quality has a positive influence on Public satisfaction 0,757 with a significant level of 95%. That means that 75,7 % of people's satisfaction receive online mail services Mantingan Village can be influenced by several sub-variables such as tangible, empathy, reliability, responsiveness, and assurance , the remaining 24,3 % is influenced by other independent variables that have not been shown in this study, which have the most influence in satisfying the people who receive online mail services. Mantingan village is empathy with a regression coefficient of 0.866.

References

Adabi, N. (2020). Pengaruh citra merek, kualitas pelayanan dan kepercayaan konsumen terhadap keputusan pembelian indihome di witel telkom depok. Jurnal Manajemen, 12(1), 32–39.

Anifaturrohmah, S., & Hanifah, N. (2015). Pengaruh Kualitas Pelayanan Sales Terhadap Kepuasan Konsumen Dalam Perspektif Ekonomi Islam. Ekonomi Dan Hukum Islam, 5(2), 190–212.

Atthahara, H. (2018). Inovasi pelayanan publik berbasis e-government: studi kasus aplikasi Ogan Lopian Dinas Komunikasi dan Informatika di Kabupaten Purwakarta. Jurnal Politikom Indonesiana, 3(1), 66.

Damayanti, L. D., Suwena, K. R., & Haris, I. A. (2019). Analisis kepuasan masyarakat terhadap pelayanan publik berdasarkan indeks kepuasan masyarakat (IKM) Kantor Kecamatan Sawan Kabupaten Buleleng. Jurnal Pendidikan Ekonomi Undiksha, 11(1), 21–32.

Pramuditha, R., Hudayah, S., & Indriastuti, H. (2021). Pengaruh E-Kualitas Layanan, E-Kepercayaan dan E-Harga Terhadap E-Kepuasan dan E-Loyalitas Konsumen. Jurnal Sosial Sains, 1(10).

Rafly, M. (2022). Kualitas Pelayanan Pemerintahan Desa (Studi Pelayanan Ktp Dan Kk Di Desa Carawali Kecamatan Watangpulu Kabupaten Sidenreng Rappang).

Setiawan, A., Qomariah, N., & Hermawan, H. (2019). Pengaruh Kualitas Pelayanan Terhadap Kepuasan Konsumen. Jurnal Sains Manajemen Dan Bisnis Indonesia, 9(2), 114–126.

Solechan, S. (2019). Asas-asas umum pemerintahan yang baik dalam pelayanan publik. Administrative Law and Governance Journal, 2(3), 541–557.

Downloads

Published

16-03-2023

How to Cite

Purwati, P., Kusuma, T. H., Ulfah, S., Putra, I. L., & Subkhan, M. A. (2023). Public Satisfaction Based on the Quality of Online Mail Services in Mantingan Tahunan Jepara Islamic Perspective. Jurnal Ilmiah Ekonomi Islam, 9(1), 997–1003. https://doi.org/10.29040/jiei.v9i1.8404

Issue

Vol. 9 No. 1 (2023): JIEI : Vol.9, No.1, 2023

Section

Articles

Citation Check

License

The copyright of the article fully belongs to the Jurnal Ilmiah Ekonomi Islam and publishing rights belong entirely to LPPM STIE AAS Surakarta

 Creative Commons License
This work is licensed under a Creative Commons Attribution 4.0 International License.