Tidarina, Fitria, et al. “Fenomena Komplain Nasabah PAYDI PT Axa Mandiri Financial Services Terhadap Kinerja Perusahaan (Studi Kasus Pada PT AMFS Jember Area)”. Jurnal Akuntansi Dan Pajak, vol. 23, no. 1, July 2022, https://www.jurnal.stie-aas.ac.id/index.php/jap/article/view/4280.