Octavines, N., Suparman, A. and Abidin, Z. (2023) “IMPROVING SHIP PASSENGER SATISFACTION BASED ON TICKET PRICE POLICIES AND CUSTOMER RELATIONSHIP MANAGEMENT THROUGH SERVICE QUALITY”, International Journal of Economics, Business and Accounting Research (IJEBAR), 7(3), pp. 1023–1035. doi: 10.29040/ijebar.v7i3.10451.