Kartikawati, Yona Septi, Istiatin Istiatin, and Sri Hartono. 2020. “CREATING CUSTOMER RETENTION THROUGHT CUSTOMER INCENTIVES, TRUST AND COMPLAINT HANDLING (AT BMT AMANAH UMMAH IN KARTASURA)”. International Journal of Economics, Business and Accounting Research (IJEBAR) 4 (02). https://doi.org/10.29040/ijebar.v4i02.968.