Santoso, Lilik, Lilik Setiawan, and Muhammad Riza Firdaus. 2021. “CUSTOMER RELATIONSHIP MARKETING APPLICATION IN THE COAL INDUSTRY ON SHIP AGENCY SERVICES”. International Journal of Economics, Business and Accounting Research (IJEBAR) 5 (1):233-48. https://doi.org/10.29040/ijebar.v5i1.1916.