KARTIKAWATI, Yona Septi; ISTIATIN, Istiatin; HARTONO, Sri. CREATING CUSTOMER RETENTION THROUGHT CUSTOMER INCENTIVES, TRUST AND COMPLAINT HANDLING (AT BMT AMANAH UMMAH IN KARTASURA). International Journal of Economics, Business and Accounting Research (IJEBAR), [S. l.], v. 4, n. 02, 2020. DOI: 10.29040/ijebar.v4i02.968. Disponível em: https://www.jurnal.stie-aas.ac.id/index.php/IJEBAR/article/view/968. Acesso em: 31 jul. 2025.