PASAPAN, Fiktor Tandi; SUTANTO, J.E. IMPACT OF SERVICE QUALITY AND SERVICESCAPE ON CUSTOMER RETENTION MEDIATED BY CUSTOMER SATISFACTION AT SSAMAYA BALINESE SPA. International Journal of Economics, Business and Accounting Research (IJEBAR), [S. l.], v. 10, n. 2, 2026. DOI: 10.29040/ijebar.v10i2.20367. Disponível em: https://www.jurnal.stie-aas.ac.id/index.php/IJEBAR/article/view/20367. Acesso em: 26 jul. 2026.